PagerDuty

PagerDuty is a key monitoring and alerting component that we use org wide for Engineering Teams. The specific business problems that we address by using PagerDuty are
1. Org Wide alerting for critical components like error handling, out-of-memory detections etc
2. Infra based alerts to identify areas where load is a lot, for example if there are excessive arguments on an sidekiq queue
3. Low priority alerting of components as well

I am part of the engineering team which owns the 24/7 on-call suport for all our services in the production and we use the pagerduty to effectively manage our on-call support and define the escalation policies.
Using pagerduty its easy to notify on-call person via message and call and we liked the feature where we can define after how much duration notification should be delivered to what medium and to whom. Also its easy to override the on-call schedule for a specified duration and manage the overall team on-call schedule.
Also pagerduty integrates very well with the other software we use like mail, Slack and their Android app works seamlessly for me.

We started looking for a monitoring / alerting tool as the tool we were using was getting too expensive and licenses agreement was expiring. PagerDuty was rolled out for some teams primarily to create and alert the operations teams for application and infrastructure related issues. Using PagerDuty not only did we implement the existing monitoring as is, but a lot of tasks were automated. PagerDuty also helped us removed the dependency of monitoring team as the monitoring and callback feature was available in PagerDuty as IVR. This decision not only saved us some money, but we also reduced the Incident response time by 50%. Soon we updated to the premium license which included additional AI features and now we are utilizing even more features and integrations supported by PagerDuty.

I manage a team that supports critical applications for a university. Before implementing PagerDuty, we encountered issues overnight and were not aware that there was a service failure until the morning, and/or if students informed us. We paired New Relic with PagerDuty, so that when specific metrics exceed the set thresholds, integration notifies PagerDuty and sends an alert to the relevant on-call support member.

Since implementing, PagerDuty has provided immediate alerting when a problem exists, and has allowed us to restore service (or prevent service loss in some cases) to minimise disruption.

I'm using PagerDuty as administrator and Manager. Followings are the operations I'm doing.

• Create/update/delete the teams.
• Create escalations policies.
• Create schedule for teams

Business cases:

• Incident Management
• Alerting management
• Page on-call users.
• Integrations with 3rd party applications like Slack, AWS, Emails, and Jira.
• Configure workflows in 3rd parties for e.g. on-call person schedule for a team in Slack.

We primarily use PagerDuty for on-call alerting. We have a number of monitoring platforms that are integrated with PagerDuty or send emails to escalation policies for various teams across the org. We are able to maintain a schedule of individuals in each team and we are able to escalate alerting should current on-call fail to pick up the page.

PagerDuty for us is a critical tool, rather it's for after-hours paging or raising awareness of a critical issue during the day. Part of being an IT is managing multiple systems, which can be on-prem or in the cloud, and when these systems have issues or are down, we need to get timely alerts from our RMM tools. PagerDuty makes this possible; using their application, we can set on-call rotations, backups, holidays, and substitutes and make sure that we have a hand on the wheel when things get bumpy. PD can tie directly into applications as a 3rd party plugin, which as the #1 solution, is widely supported, or there is the option for SMTP triggers. Businesses need PD, so IT can get those critical alerts to keep the business on track. I have tried comparable solutions and always find myself coming back to PD.

We used PagerDuty to manage our Out Of Hours support when there were site issues. It was useful to escalate calls and have a clear log of Who answered which issue, what time, and when issues had been resolved. It was also useful to handle and schedule the support rotas. Integration was fairly straight forward too.

Pagerduty is used both for alerting teams to application problems that are identified by our monitoring and observability platforms as well as engaging on-call resources into an active incident bridge for real-time troubleshooting and remediation.

We use PagerDuty for engineering incident management. It alerts us about issues in our production pipeline, and offers escalation policies and alerts so we can address the SEVs in time. By paging the on-call engineer to look into blockers in a timely manner, it allows us to improve our service metrics.

For alerting purposes, we have integrated PagerDuty with messaging application and for all network alerts, we directly get the notification in our application, so we don't need to have a separate application for the same. We also have enabled emails for notification which help the teams to work on the issue as soon as possible

We use PaperDuty to manage our production support on-demand schedule. With the tool, we plan the team availability for each group of services. When we're on call PagerDuty notifies us (via slack, mobile app, and email) about the issues so we don't lose any alerts, and also it handles the escalation policy as needed automatically

We're using PagerDuty for reliability services such as service monitoring, on-call handling, on-call alerting and helps in managing infrastructure based alerts and outages in our systems automatically.

PagerDuty is the leading digital operations management platform for businesses, PagerDuty is an end-to-end incident management and response platform that provides developers, IT operations, and business stakeholders the insights they need to resolve and prevent business-impacting incidents quickly . We use Pager Duty as ticketing tool for my company , we have other products in the infrastructure and any alerts will go to Pager Duty creating tickets which then can be looked upon for resolution.

PagerDuty was used for routing notifications for oncall issues to the oncall person. This allowed the proper person to be notified when we had an production oncall issue.

In our organization we use PagerDuty to automate our "On call" rotation for out IT help desk and system administrators. PagerDuty helps us track which individuals are on call and will automatically rotate on call shifts. It also provides us with alerting when any portion of our infrastructure goes down with real time alerts which are integrated into Pager Duty.

We use PagerDuty in the company to replace traditional NOC. PagerDuty eliminates the need to have a person looking at the alerts dashboards 24/7. With proper escalation flows configured in PagerDuty, the relevant engineers on call will be notified, once there is an issue that requires their attention.

We use PD for on-call notifications of customer issues/application problems. At 3 am, when I'm answering a page, I would like to see an icon on the notification screen that I can touch that would immediately give me the details of the problem without having to go thru more menus.

The system was tested and integrated with monitoring tools to escalate incidents generated by system events and alarms and on-call triggers. It addressed infrastructure and also business problems. The scope of use covered production environments, approximately 700 servers, various services and applications. Windows and Linux, Database, Routers, Switches and Firewalls.

PagerDuty is integrated with our infrastructure and used for real-time alerting systems.

It manages the on-call rotation schedule and escalation. It provides alerts/pages when an issue happens. It allows to resolve the case, acknowledge, assign to another user, snooze, etc. Many integrations are available, such as with Slack, Jira, email, etc. It is quite good at the task that it's designed to do.

We use PagerDuty with our SaaS monitoring system to perform advanced alerting, in our case, specifically for critical alerts so that they can escalate to cell phone calls for the on-call engineer(s) and then escalation to the manager. We have various schedules set up so that the right alerts are routed to the right teams at the right times.

Our on-call team uses Pager Duty to set up shift schedules, provide overrides as needed and receive alerts from our monitoring system if any errors are detected in our systems. We have set up 3 layers of response, with the 2nd layer getting alerts shortly after the first one in case that person is not able to ACKnowledge the alert. After 15 minutes the third layer is alerted, and that is everyone who is on rotation.

PagerDuty is used across the operations, support, and dev organizations but is primarily used by operations. We use PagerDuty in operations for all alerting from our monitoring systems as well as coordinating service incident response. Dev/Support use PD for responding to service incidents.

We are using PagerDuty and R&D and IT Department and it's helping out very well. Integration Pagerdurty with third-party software services is seamless and very effective in getting the alerts monitoring via Pager. While managing the incident we required all the mandatory teams to be engaged and using the PagerDuty helped to triage the incident within time and track the details with timelines.